Privacy Policy

Privacy Policy

Effective Date: 09-23-2025

Last Updated: 09-23-2025

XLab Marketing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, advertising, or communication services.

We collect personal information including your full name, phone number, email address, mailing address, ZIP code, and responses to questionnaires or service inquiries. This information is collected directly from you through our website forms and Facebook/Meta lead forms.

We use the information we collect to follow up with leads and inquiries regarding our services, to provide customer support and fulfill service requests, to maintain records of jobs, warranties, discounts, and services, to improve our website, advertising, and customer communications, and to comply with legal and regulatory obligations. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Your information is stored in a secure Customer Relationship Management system. Access to this system is protected by two-factor authentication, password protection, and backend encryption. Access is restricted to authorized personnel only. We retain your information for as long as reasonably necessary to fulfill the purposes described above, unless a longer retention period is required by law. You may request deletion of your information at any time.

By providing your phone number or email address, you consent to receiving communications from XLab Marketing regarding our services. You may opt in to receive marketing or service-related text messages. Message frequency may vary and standard messaging and data rates may apply. To opt out of text messages, reply STOP at any time. We may also contact you by phone to follow up on service inquiries, and you may request to be placed on our internal do-not-call list at any time. If you provide your email address, you may unsubscribe from marketing emails by clicking the “unsubscribe” link included in each message.

Our website uses cookies and similar tracking technologies to improve functionality, analyze site traffic, and assist with advertising campaigns. These technologies may collect information such as your IP address, browser type, and usage patterns. You may manage or disable cookies through your browser settings, but some features of our website may not function properly without them.

We may use trusted third-party services to support our operations, including Facebook/Meta Ads, Google Analytics and Google Ads, Twilio for calls and SMS, Go High Level for CRM, and Stripe for payment processing. These providers may process your data on our behalf in accordance with their own privacy policies. We do not authorize them to use your information for their own purposes.

As a U.S. resident, you have the right to request access to the personal information we hold about you, to request correction or deletion of your information, to opt out of receiving calls, texts, or emails, and to manage cookie preferences. To exercise your rights, please contact us at [email protected]

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Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Last Updated” date.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

XLab Marketing

5826 Shady Oak Ln

Elkridge, MD 21075

Email: [email protected]